TICKET FAQ
footlights

BUYING TICKETS FOR RCP PRODUCTIONS

Q: How do I purchase single tickets to an RCP production?

There are several ways to purchase single tickets to an RCP show:

  • Online – Find the show you would like to buy tickets for using the “Buy Tickets” option in the main menu. RCP uses a secure online ticketing system through the Reston Community Center’s CenterStage and tickets.com.
  • Telephone – Call the Reston Community Center’s CenterStage box office at 703-476-4500. Press 3 for the 24-hour ticket ordering system.
  • In-Person – The Reston Community Center’s CenterStage box office is located at 2310 Colts Neck Road, Reston, VA 20191. It is open on Tuesday, Wednesday, and Thursday from 4-9pm; Saturday from 1-5pm; and 2 hours before any ticketed performance.

Q: How do I purchase a Season Subscription?

There are several ways to purchase a Season Subscription:

  • Online – Select the Season Subscription option under “Buy Tickets” in the main menu and follow the instructions.
  • Mail/In Person – Download our Season Subscription Form and mail it or bring it to the Reston Community Center’s CenterStage Box Office located at 2310 Colts Neck Road, Reston, VA 20191
  • Telephone – Call the Reston Community Center’s CenterStage box office at 703-476-4500. Press 3 for the 24-hour ticket ordering system.
  • Fax – Download our Season Subscription Form and fax it to the Reston Community Center’s CenterStage Box Office at 703-476-2488.
  • Email – Download our Season Subscription Form and email it to the Reston Community Center’s CenterStage Box Office at centerstageboxoffice@fairfaxcounty.gov.

Q: I have purchased a Season Subscription. How do I select my seats?

You may either request your seats at the time of your Season Subscription purchase or anytime afterwards by contacting the Reston Community Center’s CenterStage Box Office.

Renewing Subscribers who have selected performance dates will receive priority seating. New Subscribers who have selected performance dates are given seating priority, after Renewing Subscribers. After that time, seating will be on a first-come, first-served basis with all other Subscription orders. Subscribers choosing to select performance dates at a later time are guaranteed priority seating ahead of single ticket buyers up until two weeks prior to opening night at which time best-available seating will be assigned when a request is made.

Q: Will you mail me my tickets?

All tickets are held at the Reston Community Center’s CenterStage Box Office for pickup.  The Box Office is located at 2310 Colts Neck Road, Reston VA 20191

Q: When can I pick up my tickets from the Box Office?

Tickets that have already been purchased can be picked up from the front desk at the Reston Community Center between the hours of 9am-9pm. Let the desk attendant know you are picking up tickets that have already been processed.

Q: Why is there an extra charge to purchase tickets online?

RCP incurs additional costs from our online ticket vendor when selling tickets online. The $3.50 convenience fee is passed on to our vendor and helps to provide you with a secure platform to process your transaction.

If you prefer not to pay the fee, tickets can be purchased directly from the Reston Community Center’s CenterStage Box Office via phone, mail, or in person.

REDEEMING COMPLIMENTARY TICKETS

Q: How do I redeem complimentary tickets?

If you are entitled to a complimentary ticket, please make your reservation directly with the Reston Community Center’s CenterStage Box Office via phone at 703-476-4500 x3 or in person.

TROUBLESHOOTING

Q: I have a question or problem with my ticket order. Who do I contact?

Any questions or problems with your ticket order can be addressed to the Reston Community Center’s CenterStage Box Office. Please contact them in one of the following ways:

  • Email – Send an email to centerstageboxoffice@fairfaxcounty.gov
  • Telephone – Call 703-476-4500 x3.
  • In-Person – The Reston Community Center’s CenterStage box office is located at 2310 Colts Neck Road, Reston, VA 20191. It is open on Tuesday, Wednesday, and Thursday from 4-9pm; Saturday from 1-5pm; and 2 hours before any ticketed performance.

Q: Can I receive a refund for my ticket purchase or exchange my tickets for another date?

While tickets sales are FINAL and may not be refunded, we do offer ticket exchanges for both subscribers and single ticket purchasers.

RCP understands that life gets in the way and strives to be flexible with our ticketing policies – we want to ensure your peace of mind when purchasing tickets. Tickets may only be exchanged into the same production and are based on availability. Exchanges must be made at least 24 hours prior to the curtain time/date printed on the ticket and are subject to availability. Tickets may not be exchanged after the performance has passed as we are then unable to re-sell the seat to another guest. If the performance/seat being exchanged into is more expensive than the original ticket, the difference in price must be paid.

Q: How do I find out if a performance is cancelled due to inclement weather?

For the day-of status of a performance, you may contact the Reston Community Center at 703-476-4500 after 4pm (12n for matinees).

In the event of a cancelled or rescheduled performance, the Reston Community Center’s CenterStage Box Office will reach out to patrons after the fact in order to help patrons select another performance date, refund their ticket cost, or donate their tickets back to RCP.

Q: What happens if a performance is cancelled or rescheduled?

If a performance has to be rescheduled, your tickets will be honored for the new performance date. If you are not able to attend the new performance date, you may either select another performance date of the same production (pending availability), request a refund from RCP, or donate your tickets back to RCP.

If a performance is cancelled, you may either select another performance date of the same production (pending availability), request a refund from RCP, or donate your tickets back to RCP.

If you are entitled to a refund as a result of a rescheduled or cancelled performance, a refund check will be sent to you directly from RCP and will not show up as a credit on your credit card statement.

RESTON COMMUNITY CENTER’S CENTERSTAGE GENERAL POLICIES

Q: Do I have to purchase a ticket for my child if he/she can sit in my lap?

Yes. Everyone seeing the performance must be ticketed, regardless of age as required by the Fairfax County Fire Marshal.

Q: How can I contact an audience member in an emergency?

Call the Reston Community Center at 703-476-4500 and press 0. Please have your party’s seat location available as the theater does not have a paging system.